Program Information
Program Overview
This certificate program aims to develop the cultural sensitivity, empathy, respect, and adaptability skills required for professionals working with individuals from diverse cultural backgrounds in home care settings.
The program helps participants understand the impact of cultural differences on caregiving, adopt a non-biased approach, and provide inclusive and respectful services.
The training consists of 16 hours over 4 weeks (4 hours per week) and includes both theoretical content and practical application.
Course objectives
Develop cultural awareness in home care services
Provide respectful, equitable, and professional care to clients from diverse backgrounds
Build awareness of cultural bias, stereotypes, and discrimination-Strengthen cross
cultural communication skills
Promote empathy, tolerance, and cultural awareness
Definition and methodology
The program follows an interactive and participatory learning approach. Participants receive foundational knowledge through theoretical presentations and transform it into practical skills via role-play, case studies, group discussions, and self-evaluation activities.
A balance between theory and practice is maintained each week.
Learning outcomes
Participants who complete the program will be able to:
Define culture, diversity, and sensitivity
Explain the effects of cultural differences on the caregiving process
Communicate effectively with individuals from diverse cultures
Recognize cultural biases and develop professionalism
Create culturally appropriate and inclusive care plans
Demonstrate professional behavior and ethical standards in diverse environments
Weekly schedule
Duration: 4 Weeks – 4 Hours per Week (Total 16 Hours)
Week 1: Introduction to Cultural Sensitivity and Key Concepts (4 hours)
Theoretical Content (2 hours)
Definitions and importance of culture and diversity
The impact of cultural differences on home care
Cultural bias, stereotypes, and discrimination
Principles of inclusive communication
Practical Applications (2 hours)
Role-play: First meeting with a client/family from a different culture
Group activity: “Recognizing my cultural biases”
Case analysis: Solving a care issue arising from cultural misunderstanding
Week 2: Cross-Cultural Communication Skills (4 hours)
Theoretical Content (2 hours)
Verbal and nonverbal communication across cultures
Respectful forms of address and boundaries in communication
Language barriers and solutions (translation, simplified language, visual aids)
Empathy and culturally sensitive listening
Practical Applications (2 hours)
Role-play: Communicating with a client with language limitations
Group exercise: Greeting and addressing practices from various cultures
Experience sharing: Participants discuss real-life examples
Week 3: Culturally Appropriate Care Practices (4 hours)
Theoretical Content (2 hours)
Dietary habits and religious/cultural sensitivities
Clothing, privacy, and personal space differences
Cultural differences in perceptions of illness and health
Methods for preparing culturally appropriate care plans
Practical Applications (2 hours)
Case study: Adapting a meal plan for a culturally diverse client
Role-play: Providing care with respect for privacy and cultural boundaries
Group activity: Designing and presenting a culturally sensitive care plan
Week 4: Professionalism and Continuous Development in Diversity (4 hours)
Theoretical Content (2 hours)
Principles of professionalism and neutrality
Managing emotions and cultural conflicts
Building trust with clients and families
Ongoing learning and professional growth in cultural sensitivity
Practical Applications (2 hours)
Role-play: Resolving conflict caused by cultural misunderstanding
Group exercise: Diversity values card activity
Final task: Creating a personal cultural sensitivity development plan
General course competences
Culturally sensitive communication
Empathy, respect, and tolerance
Ethical and professional behavior
Inclusive service attitude
Problem-solving and conflict management
Awareness of continuous professional development
Literature and references
Campinha-Bacote (2002) – Cultural Competence in Healthcare
Leininger (1995) – Transcultural Nursing
Betancourt et al. (2003) – Cultural Competence Frameworks
WHO (2016) – People-Centred Health Services
Papadopoulos (2006) – Transcultural Health and Social Care
Teaching and learning methods
Lecture • Presentation • Demonstration • Induction • Deduction • Analysis • Synthesis • Case Study • E-learning
Group Work • Discussion/Debate • Presentation • Book-based Learning • Demonstration • Brainstorming • Case Study • Induction • Deduction • Analysis • Synthesis • Simulation • E-learning
Seminar • Presentation • Discussion/Debate • Brainstorming • Induction • Deduction • Analysis • Synthesis • E-learning
Certification
At the end of the training, you will be eligible to receive a certificate issued by IDEIS Training and Research Institute. Upon completing the training program, your certificate will be prepared in Turkish, English, and Dutch within 7 business days, available both as a physical and digital certificate/transcript. You will be able to download the certificate from the system or request a physical copy to be sent to an address you specify. If you request a physical shipment, an additional fee will be required. If the physical shipment is requested but not received and the certificate is returned to our institution, a fee will be charged for resending. Shipping fees may vary based on the participant's location. The rates of courier companies will be requested, and participants will be informed via email before the certificate is shipped.
Skills to be Acquired
The certificate you will obtain at the end of the certification program will significantly contribute to your professional development. Such training programs are considered supportive activities. You can add this certificate, which enhances your development, to your resume and utilize it in your professional career. Your certificate will be issued by IDEIS Training and Research Institute and will be accessible and verifiable through the system. Additionally, your certificate and transcript will be viewable in the system with a barcode.
Participant`s Profile
Employees, graduates, and students currently continuing their studies in relevant fields who wish to develop themselves personally and professionally can apply for the certified training program. Graduates of teaching and pedagogy departments, as well as associate and four-years bachelor's degree graduates in fields such as social services, psychology, sociology, psychological counseling and guidance, education, medicine, nursing, and child development, are eligible to participate in this program.
Participation Process
The certification program, organized by IDEIS Training and Research aims to contribute to your personal and professional development and includes the following steps:
You can apply for this certification program regardless of your country or location.
Applications that have not been properly submitted will not be accepted.
You can complete your registration process online.
Applicants are responsible for the accuracy of the information entered during the application process.
All information must be filled out accurately and completely.
Payments should be made to the specified bank account.
After the payment, a receipt will be sent to the email address you provided during registration.
You must write the name of the certification program in the description section when making the payment.
The delivery of lessons will be conducted either through an online or offline system, depending on the number of participants.
Throughout the training period, from start to finish, all course videos will be accessible 24/7, allowing you to watch them as many times as you wish, at your convenience.
After completing your registration, your username and password will be sent to you via SMS.
Post-program evaluations will be conducted either online or offline using methods such as project work, exams, multiple-choice tests, presentations, mutual report preparation with relevant institutions, and similar techniques.
The entire certification program, including the examination period, lasts for a total of 4 weeks.
You have two free attempts for evaluations.
Candidates who successfully pass the post-program evaluation will be eligible to receive the certificate.
At the end of the certification program, participants will be awarded a "Certificate Document."
Frequently Asked Questions
Is it necessary to visit the institution either during the application process or after for the online training?
No, the online training program is conducted entirely online. You do not need to visit the institution physically for the application or any other processes. All procedures are handled through the online system.
Is access only possible via a computer?
No, you can access the system via a computer, tablet, or mobile device. The platform can be accessed with any device that has an internet connection. The application is also compatible with mobile devices.
How will I access the system?
Once you complete your registration, your username and password will be sent to you via SMS or email. You can log in to the website using this information, where step-by-step guidance will be provided from the login screen.
I cannot access the site; what should I do?
First, make sure you have entered your username and password correctly. If you have forgotten your password, you can use the "Forgot Password" option to create a new one. If the problem persists, please contact the technical support team.
I am experiencing difficulties logging in; the system does not accept my credentials. What should I do?
Ensure that you have entered your credentials correctly and paid attention to case sensitivity. If you are still unable to log in, you can reset your password using the email address registered in the system.
There is an error in my information. Is updating it sufficient?
Yes, once you have logged into the system, you can update your profile information. To correct any errors, simply access the profile editing page. Updates will be applied immediately.
Where can I access my courses?
Can I start with any course I want?
Courses are generally presented in a structured sequence that must be followed. However, some programs may offer flexibility between certain courses. It is best to proceed in the order specified by the system for optimal learning.
I have enrolled in multiple programs; which one should I start with?
If there is a priority order indicated among the programs you are enrolled in, follow that sequence. If no order is specified, you may start with the program that best suits your needs. As long as you have access to all programs, there will be no issues.
The videos on the system are not playing; what should I do?
Check if your browser is up to date and verify your internet connection. You can also try using a different browser.
Is it mandatory to watch the courses? Can I skip one or a few lessons?
Yes, watching the courses is mandatory. Completing the entire training program requires viewing all lessons. Skipping lessons may affect your eligibility to take projects, exams, or receive the certificate.
I have completed the lessons in the course package. What should I do next?
After completing all lessons, the projects or exams will become available. You must pass the project or exams to have your certificate issued, which you can then download from the system.
When will the project or exam become available?
The project or exam will automatically become available after you complete all lessons. Exam access will be opened by the end date of the program. You can follow detailed information on the system.
Until when can I take the project or exam?
The duration for taking the project or exam is defined at the beginning of the program and typically lasts for 8 weeks. You can take the exam within this period. The deadline will be clearly indicated on the system.
Where will I access the project or exam?
How are the project or exam conducted?
Projects or exams are conducted online. Depending on the program, the exam may be in the form of a multiple-choice test or a project assignment. The type and details of the exam will be explained in the system.
How many questions will there be on the project or exam?
The number of questions on the exam varies depending on the training program. Generally, the number of questions for multiple-choice tests is determined based on the scope of the program. The details will be provided on the exam information screen.
What is the duration of the project or exam?
The exam duration varies depending on the program content. You will be informed of the duration at the start of each exam. You must complete the exam before the time runs out.
What is the passing score for the project or exam?
A passing score is generally set at 60% or 70%, depending on the program details. The passing score will be clearly indicated in the exam instructions.
Do I have another chance if I fail the project or exam?
Yes, if you fail, you typically have two more attempts. You can retake the exam by meeting the conditions specified in the system.
Can I retake the exam to improve my score if I pass the project or exam?
Usually, you cannot retake the exam to improve your score once you pass. However, some programs may offer an additional attempt in special cases. Check the program conditions for more information.
Where will I find out whether I passed or failed the project or exam?
Your exam results will be displayed on the system after the exam is completed. You can find out whether you passed or failed in the "Results" section of the system. Notifications may also be sent via email or SMS.
How can I view my project or exam results and answers?
Course calendar
Week № | Content | Duration | Instructor |
1 | Introduction to Cultural Sensitivity and Key Concepts | 4 hours | |
2 | Cross-Cultural Communication Skills | 4 hours | |
3 | Culturally Appropriate Care Practices | 4 hours | |
4 | Professionalism and Continuous Development in Diversity | 4 hours |
Instructor
IDEIS-Trainers
