Program Information
Program Overview
This certificate program is designed to strengthen the social interaction, communication, and emotional awareness skills of individuals who receive services at day care centers.
The program supports participants in better managing social situations they encounter in daily life, improving their relationships, and taking a more active role within the community.
The training combines theoretical knowledge with enjoyable practical activities to enhance self-confidence, empathy, emotional balance, and communication skills.
Course objectives
Develop basic social skills (greeting, speaking, listening)
Build competence in recognizing and appropriately expressing emotions
Strengthen problem-solving and conflict-management skills
Increase confidence and empathy in social interactions
Reinforce positive communication habits in daily life
Definition and methodology
The program is conducted using a participant-centered and interactive approach.
Each week includes theoretical instruction followed by games, role-playing, group discussions, and creative activities.
Participants:
• Practice with real-life scenarios
• Observe their own emotions and social reactions
• Improve communication skills in a safe, supportive group setting
Learning outcomes
Upon completion of the program, participants will be able to:
Define social interaction and basic social rules
Apply effective speaking and active listening skills
Recognize, express, and regulate emotions
Handle difficult emotions and conflict situations in appropriate ways
Demonstrate cooperation and empathy in problem-solving processes
Display confident and respectful behavior in everyday social relationships
Weekly schedule
Duration: 4 Weeks
Weekly Hours: 4 Hours (2 hours theory + 2 hours practice)
Total Hours: 16 Hours
Week 1: Foundations of Social Interaction
Theoretical Session (2 hours):
• What is social interaction?
• Basic social rules (greeting, waiting in line, personal space)
• Importance of eye contact, body language, and facial expressions
Practical Session (2 hours):
• Game: “Greeting Circle” – participants practice different types of greetings
• Role-play: “Meeting Someone at the Supermarket”
• Group activity: “Who Am I?” – guessing a person by asking questions
Week 2: Speaking Techniques and Listening Skills
Theoretical Session (2 hours):
• Effective speaking: tone, word choice, turn-taking
• Active listening: attentive listening, giving feedback
• Asking and answering questions
Practical Session (2 hours):
• Game: “Conversation Ball” – whoever holds the ball speaks
• Role-play: “Chatting with a Friend”
• Activity: “I Listened and I Understood” – comprehension questions after a story
Week 3: Recognizing and Expressing Emotions
Theoretical Session (2 hours):
• Basic emotions: happiness, sadness, anger, fear, surprise
• Recognizing and labeling emotions
• Expressing emotions appropriately
Practical Session (2 hours):
• Game: “Emotion Cards” – acting out emotions
• Role-play: “A Day in My Life”
• Activity: “Emotion Drawing” – expressing emotions through art
Week 4: Managing Emotional Situations and Problem Solving
Theoretical Session (2 hours):
• Managing difficult emotions (breathing, taking a break, asking for support)
• Steps of problem solving
• Empathy and conflict resolution
Practical Session (2 hours):
• Game: “Emotion Break” – relaxation techniques after stress
• Role-play: “Argument with a Friend – Finding Resolution”
• Group activity: “Problem-Solving Story” – groups create solutions to a scenario
General course competencies
Basic social communication skills (speaking, listening, eye contact)
Emotional awareness and expression
Empathy and conflict-resolution skills
Cooperation and sharing within group work
Developing positive social behavior in daily life
Gaining a confident and respectful communication style
Literature and references
Gresham, F.M. & Elliott, S.N. (1990). Social Skills Rating System
Goldstein, A.P., Sprafkin, R.P. & Gershaw, N.J. (1980). Skillstreaming: A Guide for Teaching Prosocial Skills
Riggio, R.E. (2010). Social Skills Inventory Manual
Argyle, M. (2013). Social Interaction
Turkish Alzheimer Association (2021). Communication and Social Activity Guide for Older Adults
Teaching and learning methods
Lecture • Presentation • Demonstration • Induction • Deduction • Analysis • Synthesis • Case Study • E-learning
Group Work • Discussion/Debate • Presentation • Book-based Learning • Demonstration • Brainstorming • Case Study • Induction • Deduction • Analysis • Synthesis • Simulation • E-learning
Seminar • Presentation • Discussion/Debate • Brainstorming • Induction • Deduction • Analysis • Synthesis • E-learning
Certification
At the end of the training, you will be eligible to receive a certificate issued by IDEIS Training and Research Institute. Upon completing the training program, your certificate will be prepared in Turkish, English, and Dutch within 7 business days, available both as a physical and digital certificate/transcript. You will be able to download the certificate from the system or request a physical copy to be sent to an address you specify. If you request a physical shipment, an additional fee will be required. If the physical shipment is requested but not received and the certificate is returned to our institution, a fee will be charged for resending. Shipping fees may vary based on the participant's location. The rates of courier companies will be requested, and participants will be informed via email before the certificate is shipped.
Skills to be Acquired
The certificate you will obtain at the end of the certification program will significantly contribute to your professional development. Such training programs are considered supportive activities. You can add this certificate, which enhances your development, to your resume and utilize it in your professional career. Your certificate will be issued by IDEIS Training and Research Institute and will be accessible and verifiable through the system. Additionally, your certificate and transcript will be viewable in the system with a barcode.
Participant`s Profile
Employees, graduates, and students currently continuing their studies in relevant fields who wish to develop themselves personally and professionally can apply for the certified training program. Graduates of teaching and pedagogy departments, as well as associate and four-years bachelor's degree graduates in fields such as social services, psychology, sociology, psychological counseling and guidance, education, medicine, nursing, and child development, are eligible to participate in this program.
Participation Process
The certification program, organized by IDEIS Training and Research aims to contribute to your personal and professional development and includes the following steps:
You can apply for this certification program regardless of your country or location.
Applications that have not been properly submitted will not be accepted.
You can complete your registration process online.
Applicants are responsible for the accuracy of the information entered during the application process.
All information must be filled out accurately and completely.
Payments should be made to the specified bank account.
After the payment, a receipt will be sent to the email address you provided during registration.
You must write the name of the certification program in the description section when making the payment.
The delivery of lessons will be conducted either through an online or offline system, depending on the number of participants.
Throughout the training period, from start to finish, all course videos will be accessible 24/7, allowing you to watch them as many times as you wish, at your convenience.
After completing your registration, your username and password will be sent to you via SMS.
Post-program evaluations will be conducted either online or offline using methods such as project work, exams, multiple-choice tests, presentations, mutual report preparation with relevant institutions, and similar techniques.
The entire certification program, including the examination period, lasts for a total of 4 weeks.
You have two free attempts for evaluations.
Candidates who successfully pass the post-program evaluation will be eligible to receive the certificate.
At the end of the certification program, participants will be awarded a "Certificate Document."
Frequently Asked Questions
Is it necessary to visit the institution either during the application process or after for the online training?
No, the online training program is conducted entirely online. You do not need to visit the institution physically for the application or any other processes. All procedures are handled through the online system.
Is access only possible via a computer?
No, you can access the system via a computer, tablet, or mobile device. The platform can be accessed with any device that has an internet connection. The application is also compatible with mobile devices.
How will I access the system?
Once you complete your registration, your username and password will be sent to you via SMS or email. You can log in to the website using this information, where step-by-step guidance will be provided from the login screen.
I cannot access the site; what should I do?
First, make sure you have entered your username and password correctly. If you have forgotten your password, you can use the "Forgot Password" option to create a new one. If the problem persists, please contact the technical support team.
I am experiencing difficulties logging in; the system does not accept my credentials. What should I do?
Ensure that you have entered your credentials correctly and paid attention to case sensitivity. If you are still unable to log in, you can reset your password using the email address registered in the system.
There is an error in my information. Is updating it sufficient?
Yes, once you have logged into the system, you can update your profile information. To correct any errors, simply access the profile editing page. Updates will be applied immediately.
Where can I access my courses?
Can I start with any course I want?
Courses are generally presented in a structured sequence that must be followed. However, some programs may offer flexibility between certain courses. It is best to proceed in the order specified by the system for optimal learning.
I have enrolled in multiple programs; which one should I start with?
If there is a priority order indicated among the programs you are enrolled in, follow that sequence. If no order is specified, you may start with the program that best suits your needs. As long as you have access to all programs, there will be no issues.
The videos on the system are not playing; what should I do?
Check if your browser is up to date and verify your internet connection. You can also try using a different browser.
Is it mandatory to watch the courses? Can I skip one or a few lessons?
Yes, watching the courses is mandatory. Completing the entire training program requires viewing all lessons. Skipping lessons may affect your eligibility to take projects, exams, or receive the certificate.
I have completed the lessons in the course package. What should I do next?
After completing all lessons, the projects or exams will become available. You must pass the project or exams to have your certificate issued, which you can then download from the system.
When will the project or exam become available?
The project or exam will automatically become available after you complete all lessons. Exam access will be opened by the end date of the program. You can follow detailed information on the system.
Until when can I take the project or exam?
The duration for taking the project or exam is defined at the beginning of the program and typically lasts for 8 weeks. You can take the exam within this period. The deadline will be clearly indicated on the system.
Where will I access the project or exam?
How are the project or exam conducted?
Projects or exams are conducted online. Depending on the program, the exam may be in the form of a multiple-choice test or a project assignment. The type and details of the exam will be explained in the system.
How many questions will there be on the project or exam?
The number of questions on the exam varies depending on the training program. Generally, the number of questions for multiple-choice tests is determined based on the scope of the program. The details will be provided on the exam information screen.
What is the duration of the project or exam?
The exam duration varies depending on the program content. You will be informed of the duration at the start of each exam. You must complete the exam before the time runs out.
What is the passing score for the project or exam?
A passing score is generally set at 60% or 70%, depending on the program details. The passing score will be clearly indicated in the exam instructions.
Do I have another chance if I fail the project or exam?
Yes, if you fail, you typically have two more attempts. You can retake the exam by meeting the conditions specified in the system.
Can I retake the exam to improve my score if I pass the project or exam?
Usually, you cannot retake the exam to improve your score once you pass. However, some programs may offer an additional attempt in special cases. Check the program conditions for more information.
Where will I find out whether I passed or failed the project or exam?
Your exam results will be displayed on the system after the exam is completed. You can find out whether you passed or failed in the "Results" section of the system. Notifications may also be sent via email or SMS.
How can I view my project or exam results and answers?
Course calendar
Week № | Content | Duration | Instructor |
1 | Foundations of Social Interaction Theoretical Session | 4 hours | |
2 | Speaking Techniques and Listening Skills Theoretical Session | 4 hours | |
3 | Recognizing and Expressing Emotions Theoretical Session | 4 hours | |
4 | Managing Emotional Situations and Problem Solving Theoretical Session | 4 hours |
Instructor
IDEIS-Trainers
